Responsible Gaming
The casino treats responsible gaming as a customer service policy. We believe it is our responsibility to you, our customers, to ensure that you enjoy your gaming experience on our site while remaining fully aware of the potential social and financial harm associated with problem gambling.
Remaining in Control
Gambling should be seen as a fun pastime, not a means to make money. While most may view gambling as a leisure activity and only risk what they can afford, for some this may be more difficult. In order to maintain control over your gambling, we remind you that you should always consider the following:
Gambling should be moderate and done as a form of leisure, not as a way to make money
Don't chase winbacks - you always have a chance to win another time
Only play when you can cover your losses
Keep an eye on the time and the amount of money you spend
If you need a break from gambling, write a request to the online support service and we will exclude you for a while
If you need someone to talk to about any problems that may arise during gambling, please contact one of the organizations described below.
Are you having problems?
If you are concerned that gambling may be having a negative impact on your life or the lives of loved ones, the following questions may help you find out.
Does gambling distract you from going to work or school?
Do you gamble simply to pass the time or to escape boredom?
Do you gamble alone for long periods of time?
Has anyone ever criticized you for your gambling?
Have you lost interest in family, friends, or hobbies because of gambling?
Have you ever lied to hide the amount of money or time you spent gambling?
Have you lied, stolen, or borrowed to place bets?
Are you reluctant to spend your "gambling money" on anything else?
Do you gamble until you have lost all your money?
Do you ever feel the urge to win back your lost money as quickly as possible after a loss?
Do you ever feel lost and desperate when you run out of money while gambling?
Do arguments, frustrations, or disappointments make you want to gamble?
Does gambling make you depressed or suicidal?
The more questions you answered "yes" to, the more likely it is that you are having a gambling problem. To speak to someone who can give you advice and support, please contact one of the organisations below.
Self-exclusion
If you need to take a break from gambling, you can self-exclude by contacting Customer Support. Self-exclusion means that your account will remain closed for a minimum of 3 months and will not be reopened under any circumstances during this period. You can also request a short-term freeze of your account for 7 days.
If you are considering self-exclusion, please remember to contact all gambling establishments where you have accounts and request that your accounts be frozen there too. We also recommend that you consider installing software that will allow you to block access to online gambling sites. See the filtering systems at the bottom of this page.
Gambling Advice Organisations
* GamCare, the leading authoritative organisation providing advice, guidance and practical help on the social impacts of gambling in the UK, can be visited at www.gamcare.org.uk. Confidential Helpline: 0845 6000 133.
* Gamblers Anonymous is a fellowship of men and women who have come together to solve their own gambling problems and to help other compulsive gamblers do the same. There are regional offices around the world. Information about Gamblers Anonymous services can be found at www.gamblersanonymous.org.uk.
* Gambling Therapy provides support and advice for those affected by gambling. Gambling Therapy members work both in the UK and abroad. Information about the site can be found at www.gamblingtherapy.org
Underage Gamblers
It is illegal for anyone under 18 to open an account and play at Vulkan Casino. Vulkan Casino takes its responsibilities in this regard very seriously. We carry out age verification checks on all customers who use payment mechanisms available to under 18s and additionally carry out random age checks on customers using other forms of funding mechanisms. Please note that if anyone under 18 is found using the site, their winnings will be confiscated.
Filtering systems
Filtering allows parents to regulate internet access based on selected criteria. Parents can use filters to prevent their children from accessing gambling sites. If you share a computer with family or friends who are prohibited by law from registering and betting on our site, or have been asked to block access to gambling on their own, please consider the following filtering and parental control options:
Net Nanny™ www.netnanny.com
CyberPatrol If you need to take a break from gambling, you can self-exclude by contacting Customer Support. Self-exclusion means that your account will remain closed for a minimum of 3 months and will not be reopened under any circumstances during this period. You can also request a short-term freeze of your account for 7 days.
If you are considering self-exclusion, please remember to contact all gambling establishments where you have accounts and request that your accounts be frozen there too. We also recommend that you consider installing software that will allow you to block access to online gambling sites. See the filtering systems at the bottom of this page.
Gambling Advice Organisations
* GamCare, the leading authoritative organisation providing advice, guidance and practical help on the social impacts of gambling in the UK, can be visited at www.gamcare.org.uk. Confidential Helpline: 0845 6000 133.
* Gamblers Anonymous is a fellowship of men and women who have come together to solve their own gambling problems and to help other compulsive gamblers do the same. There are regional offices around the world. Information about Gamblers Anonymous services can be found at www.gamblersanonymous.org.uk.
* Gambling Therapy provides support and advice for those affected by gambling. Gambling Therapy members work both in the UK and abroad. Information about the site can be found at www.gamblingtherapy.org
Underage Gamblers
It is illegal for anyone under 18 to open an account and play at Vulkan Casino. Vulkan Casino takes its responsibilities in this regard very seriously. We carry out age verification checks on all customers who use payment mechanisms available to under 18s and additionally carry out random age checks on customers using other forms of funding mechanisms. Please note that if anyone under 18 is found using the site, their winnings will be confiscated.
Filtering systems
Filtering allows parents to regulate internet access based on selected criteria. Parents can use filters to prevent their children from accessing gambling sites. If you share a computer with family or friends who are prohibited by law from registering and betting on our site, or have been asked to block access to gambling on their own, please consider the following filtering and parental control options:
Net Nanny™ www.netnanny.com
CyberPatrol www.cyberpatrol.com
